Find a quick answer to one of our frequently asked questions below.

Help


New Website FAQ

Do I have to create a new account if I had an account on your old site?

Yes, unfortunately due to limitations of our old site, we're not able to import customer accounts. You can create a new account by doing the following:
Desktop: Click the "account" icon in the top right and click "Create an Account" and follow the prompts
Mobile: Click the menu button in the top left (three horizontal lines) and click "Sign in" followed by "Create an Account", then follow the prompts

Will my Rewards Points carry over to the new site?

No, since we are not able to transfer accounts, Rewards Points will not carry over. However, we will have a list of outstanding Rewards Points per customer which we can add to your new account. After you have created a new account (using the same email address), please send us an email and we will add the previous site's points to your account. You can email sales@kentuckymustang.com or click the "Contact Us" button to send us an email.

Will my Wish List carry over?

No. However, like with the Rewards Points, we will have a list of items on your wish list of our previous site which we can provide to you. Please send us an email with your name and email address and we will be happy to provide that to you. You can email sales@kentuckymustang.com or click the "Contact Us" button to send us an email.

Will my previous orders show on my new account?

No, previous orders will not be linked to your new account. However, we still keep records of all orders in our order processing software, and can easily provide any or all of your previous orders to you for your records. If you would like to have those emailed to you, please send us an email with your name and email address. You can email sales@kentuckymustang.com or click the "Contact Us" button to send us an email.

Will Gift Certificates work that were purchased on the old site?

No, however, please send us an email with your previous gift certificate code, and we'll provide you with a new code for the exact same amount.

Will there be any disruptions to my previous orders?

No, there is nothing to worry about as there will be no delays, disruptions, or mishaps to our order and shipments flow. All orders, regardless of where they were placed (phone, email, website, etc), will still be processed in the exact same time frame. Any previous backorders, on hold orders, or anything will not experience any delays and you will receive all of your parts exactly as ordered.

Will I still have my store credit automatically applied to my online account?

No, since accounts to not transfer over, store credit will not either. However as with any of these issues, please send us an email and we'll apply the store credit to your newly created account.

Are there any changes to your product line or policies? Are there any other changes that I need to know about?

No, all products that were on our old site will still be there. All policies are the same as well. There are no major changes in how we do business or help our customers. We launched our new website as it will be much easier to navigate and keep track of your orders and allow us to further our Mustang parts line.
Starting soon we will have to start collecting sales tax in various other states due to eCommerce laws, however that is not a change due to our website, but something that is applied across the board to all businesses. The checkout page will automatically apply sales tax if applicable, there is nothing extra you need to do.

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Order Status

Has my order shipped?

Click the "Account" link at the top right hand side of our site to check your order status and tracking number if it's shipped. You will also receive an email once your order has shipped.

How do I change quantities or cancel an item in my order?

Please contact us to modify your order once you have placed it. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "Account" link at the top right hand side of our site to view and to track your order.

My order never arrived.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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My Account

How do I create an account?

1) Click the "Account" link at the top right side of our site.
2) Select "Create an Account".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "Account" link at the top right hand side of our site to edit your account information.

How much is my shipping?

View the Shipping portion of this help article.

I forgot my password.

Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". Follow the prompts to request a password reset.

How do I return my product?

Please see our Return Policy section of this page for complete details regarding our return policy.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Return Policy section of this page for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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Return Policy

Items must be returned within 60 days of receipt of the item. Items must be in original packaging and in like-new resellable condition.

If we ship you a wrong or defective item, we will take responsibility for the shipping both ways at no cost to you. Please note: We will be responsible for shipping your return and/or replacements to and from our warehouse to and from the original shipping address on the order. For example, if we ship you a wrong or defective part somewhere in the USA, which is then taken out of the country, we will not be responsible for shipping and returning your item to the international address, only to the original address we shipped it to.

To start a return, you will need to notify us of the return and obtain an Return Authorization Number (RA#) BEFORE shipping. You will be fully refunded the amount that you were charged for each item that you return once we receive the item(s) minus actual shipping costs.

To initiate a return, do one of the following:

Please include:

  1. Your order reference #
  2. The part(s) you would like to return
  3. The reason for return for each part

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International Shipping

Do you ship to my country?

We do ship to almost all countries. To find out, please create an account by clicking the "Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Please note that we cannot ship truck freight orders internationally.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Unfortunately we will not be able to calculate shipping until after the order has been placed. Shortly after your order has been placed you will be contacted with shipping rates which you will be able to accept or deny. International orders will ship via USPS or UPS (Whichever method is specified). Due to size restriction in certain countries some items may ONLY be able to ship via UPS. We will ship your order shortly after we receive payment from you. Most international orders will receive a shipping quote in 1-4 business day after the order/quote is placed.

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Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Terms of Use

Please visit our Terms of Use page to view our site terms.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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Pricing and Billing

Do I have to pay sales tax?

Some states will have to pay sales tax based on each state's law cited in the South Dakota v. Wayfair court case. Sales tax will be calculated (or exempt) based on your shipping address entered during checkout.

I have a question on my charges.

Click the "Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "Account" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged in full at the time of purchase for all items (in stock and out of stock items).

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Buyer's Guide

How do Reward points work?

Reward points are simple! Earn 1 Reward point per 1 dollar spent, then redeem those reward points on future orders during checkout. 50 points = $1. Important note: Rewards points are only earned for website orders and cannot be applied or earned for other orders (phone, email, eBay, or Amazon).

How do I redeem Reward points?

You can redeem your Rewards points in the cart page or the checkout page. You can view your balance in your account page under "My Reward Points".

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, create an account and visit your account page, then chooce the "Gift Card" option.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus to select a category or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

Desktop:

To navigate this website, simply click on a category you might be interested inor enter a search term. Categories are located on the top of our site, you can click one, or hover over them to select a subcategory. You may also type a keyword into the SEARCH box to quickly find a specific product. Once on a category page or search result, you may narrow your search by choosing your year, manufacturer, or additional categories. If you have any trouble locating a product, feel free to contact customer service for assistance.

Mobile:

To navigate this website, simply click on a category you might be interested in or enter a search term. Categories are located on the side of our site after clicking the menu button (3 lines stacked on top of each other), you can click one to expand it and select the parent or a sub category. You may also type a keyword into the SEARCH box to quickly find a specific product. Once on a category page or search result, you may narrow your search by choosing your year, manufacturer, or additional categories. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, you can enter a "promo code" in the Cart page, or during the final stage of checkout when putting in your payment information.

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Additional Support

How do I contact you?

Please click "Contact Us" in the header of footer of our website to send an email to us, or see our company contact information in the footer to call or email us directly.

What are your hours of operation?

Monday-Friday: 9am-4:30pm ET
Saturday: 9am-12pm ET

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Tax Information (US)

Why am I being charged tax?

Due to the 2018 Supreme Court ruling in South Dakota v. Wayfair, we are obligated to collect and pay sales tax in various states.

What states do you charge tax in?

See the map below to see which states we are currently charging sales tax in. You can also see if you will be charged sales tax during checkout or in the cart.

What if I am tax exempt?

Please send us the sales exemption form with your information for the state you are tax exempt in. Once we have that, we will review it and can mark your account as tax exempt. Please note that there is a 1-2 business day delay while we process your information and set your account.

Please email us the form to sales@kentuckymustang.com with your name and the email address your online account is created under.

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