Find a quick answer to one of our frequently asked questions below.

Help


New Website FAQ

Do I have to create a new account if I had an account on your old site?

Yes, unfortunately due to limitations of our old site, we're not able to import customer accounts. You can create a new account by doing the following:
Desktop: Click the "account" icon in the top right and click "Create an Account" and follow the prompts
Mobile: Click the menu button in the top left (three horizontal lines) and click "Sign in" followed by "Create an Account", then follow the prompts

Will my Rewards Points carry over to the new site?

No, since we are not able to transfer accounts, Rewards Points will not carry over. However, we will have a list of outstanding Rewards Points per customer which we can add to your new account. After you have created a new account (using the same email address), please send us an email and we will add the previous site's points to your account. You can email sales@kentuckymustang.com or click the "Contact Us" button to send us an email.

Will my Wish List carry over?

No. However, like with the Rewards Points, we will have a list of items on your wish list of our previous site which we can provide to you. Please send us an email with your name and email address and we will be happy to provide that to you. You can email sales@kentuckymustang.com or click the "Contact Us" button to send us an email.

Will my previous orders show on my new account?

No, previous orders will not be linked to your new account. However, we still keep records of all orders in our order processing software, and can easily provide any or all of your previous orders to you for your records. If you would like to have those emailed to you, please send us an email with your name and email address. You can email sales@kentuckymustang.com or click the "Contact Us" button to send us an email.

Will Gift Certificates work that were purchased on the old site?

No, however, please send us an email with your previous gift certificate code, and we'll provide you with a new code for the exact same amount.

Will there be any disruptions to my previous orders?

No, there is nothing to worry about as there will be no delays, disruptions, or mishaps to our order and shipments flow. All orders, regardless of where they were placed (phone, email, website, etc), will still be processed in the exact same time frame. Any previous backorders, on hold orders, or anything will not experience any delays and you will receive all of your parts exactly as ordered.

Will I still have my store credit automatically applied to my online account?

No, since accounts to not transfer over, store credit will not either. However as with any of these issues, please send us an email and we'll apply the store credit to your newly created account.

Are there any changes to your product line or policies? Are there any other changes that I need to know about?

No, all products that were on our old site will still be there. All policies are the same as well. There are no major changes in how we do business or help our customers. We launched our new website as it will be much easier to navigate and keep track of your orders and allow us to further our Mustang parts line.
Starting soon we will have to start collecting sales tax in various other states due to eCommerce laws, however that is not a change due to our website, but something that is applied across the board to all businesses. The checkout page will automatically apply sales tax if applicable, there is nothing extra you need to do.

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Order Status

Has my order shipped?

Click the "Account" link at the top right hand side of our site to check your order status and tracking number if it's shipped. You will also receive an email once your order has shipped.

How do I change quantities or cancel an item in my order?

Please contact us to modify your order once you have placed it. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "Account" link at the top right hand side of our site to view and to track your order.

My order never arrived.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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My Account

How do I create an account?

1) Click the "Account" link at the top right side of our site.
2) Select "Create an Account".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "Account" link at the top right hand side of our site to edit your account information.

How much is my shipping?

View the Shipping portion of this help article.

I forgot my password.

Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". Follow the prompts to request a password reset.

How do I return my product?

Please see our Return Policy section of this page for complete details regarding our return policy.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Return Policy section of this page for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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Shipping

Faster Shipping Methods

Do you need your order shipped expedited via a next day or second day air method? If so immediately after placing your order please contact us via email: sales@kentuckymustang.com or via telephone: 1-888-861-0176 and we will be more than happy to provide expedited rates for you.

Free Shipping Policy & Shipping Rates

We offer free shipping for all orders over $50, excluding only truck freight items. For any order under $50, shipping is only $6.95 per order. Truck freight items will be marked on the product page under "MORE INFORMATION / Truck Freight: Yes or No". If the items in your order which qualify for 'Free Shipping' total $50.00 or more, your order ships FREE! This offer is for the contiguous United States only (excludes Alaska and Hawaii). Orders will be shipped via UPS or USPS. Please note that our free shipping policy applies to new items only (does not apply for used parts).

Truck freight rates vary by US location and whether the address is residential or commercial. See the "Truck Freight Shipping Information" section below for more detailed information.

For international orders, please contact us at sales@kentuckymustang.com or call us at 1-888-861-0176 and we will be able to provide you with an exact shipping quote.

Truck Freight Shipping Information

Truck freight rates vary by US location and whether the address is residential or commercial. See the map below to see your zone. The rates for truck freight shipping are below. Please note that we cannot ship truck freight orders internationally.

Zone 1 US:
Residential - $200
Commercial - $125

Zone 2 US:
Residential - $275
Commercial - $200

Zone 3 US:
Residential - $350
Commercial - $275

Important Information About Truck Freight Shipments:

Truck freight shipments are almost always shipped on a pallet with the parts strapped to it in boxes and wrapped in plastic. It will usually be delivered by a semi-truck and trailer. Please read the next few items to know exactly what to do to receive your truck freight order without any hassles or delays!

1) You or someone 18 or older at the shipping address must be present at the time of delivery. If this is a residential address, we recommend calling the trucking company, providing them the pro/tracking number, and getting the estimated delivery date. You can also usually look this information up by tracking it on the carrier's website.

2) You must have a way to unload the shipment from the trailer for unless you choose "WITH LIFT GATE". Some shipments can be heavy, so if you do require a lift-gate service, please either choose it during checkout or call us as soon as possible to add it to your order. Lift-gate service is an extra fee of $60. If you choose "with lift gate" during checkout, there won't be any additional fees. Please note that adding a lift-gate may delay your shipment.
***** IMPORTANT: THE CUSTOMER WILL BE BILLED FOR ANY CHANGE IN THE SHIPMENT MADE DIRECTLY WITH THE CARRIER WITHOUT CONTACTING US SUCH AS LIFT-GATE ADDED, RE-DELIVERY FEE, RE-SCHEDULE FEE, ETC. *****

3) IMPORTANT: Please make sure you inspect the shipment for any damages/shortages in the presence of the driver BEFORE signing, as once it is signed that it is received in good order, we cannot proceed with any sort of damage claim or replacement. In the unlikely event that there is damage/shortages, please inform the driver, and sign for the delivery NOTING the damage/shortage. This allows us to be able to help you get it replaced or fixed as we can then file a damage claim with the trucking company. If it is damaged, after noting that with the trucking company and signing with that exception, immediately take pictures of the pallet/shipment and email us at sales@kentuckymustang.com with the pictures to start a replacement/damage claim for you. NOTE: It is okay to make the truck driver wait while you inspect the shipment.

4) The delivery address must be able to accommodate a large semi truck and trailer to get to the location. If you live in a small subdivision or small road with not enough access, we will not be able to ship to you. In that case, we recommend shipping to a business (your work, a friend's business, etc.) OR doing a terminal pickup at the nearest trucking company's terminal to you. For terminal pickup, please call us.

Info about commercial/business address shipments: We always need to have a business name to ship it to a business for the cheaper rate. In addition to that, the business address needs to have a sign, parking lot, & be zoned commercial to qualify. For example, a home garage would not qualify as it is not an actual commercial address, along with usually not having a sign & parking lot. This is a requirement from the trucking/freight companies.

What are the shipping times to the U.S.?

See this map for details. Please note that all times are based on business days and do not include weekends or holidays. These times are estimated but not guaranteed.*

Note for those in Alaska, Hawaii, and Puerto Rico: These states/territories do not qualify for free shipping offers. After placing your order we will contact you with shipping rates which may delay your shipment by 1-2 business days.

*Estimated shipping times are for in stock items only.


Return Policy

What is your return policy?

Items must be returned within 60 days of receipt of the item. Items must be in original packaging and in like-new resellable condition.

If we ship you a wrong or defective item, we will take responsibility for the shipping both ways at no cost to you. Please note: We will be responsible for shipping your return and/or replacements to and from our warehouse to and from the original shipping address on the order. For example, if we ship you a wrong or defective part somewhere in the USA, which is then taken out of the country, we will not be responsible for shipping and returning your item to the international address, only to the original address we shipped it to.

If you happen to order the wrong part or discover that you no longer need it, you will need to notify us of the return and obtain an Return Authorization Number (RA#) BEFORE shipping. You will be fully refunded the amount that you were charged for each item that you return once we receive the item(s) minus actual shipping costs.

To initiate a return, please call us at 1-888-861-0176 (toll-free) or email us at sales@kentuckymustang.com. Please include your order reference # and the part(s) you would like to return.

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International Shipping

Do you ship to my country?

We do ship to almost all countries. To find out, please create an account by clicking the "Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Please note that we cannot ship truck freight orders internationally.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Unfortunately we will not be able to calculate shipping until after the order has been placed. Shortly after your order has been placed you will be contacted with shipping rates which you will be able to accept or deny. International orders will ship via USPS or UPS (Whichever method is specified). Due to size restriction in certain countries some items may ONLY be able to ship via UPS. We will ship your order shortly after we receive payment from you. Most international orders will receive a shipping quote in 1 business day after the order/quote is placed.

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Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Terms of Use

Please visit our Terms of Use page to view our site terms.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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Pricing and Billing

Do I have to pay sales tax?

Some states will have to pay sales tax based on each state's law cited in the South Dakota v. Wayfair court case. Sales tax will be calculated (or exempt) based on your shipping address entered during checkout.

I have a question on my charges.

Click the "Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "Account" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged in full at the time of purchase for all items (in stock and out of stock items).

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Buyer's Guide

How do Reward points work?

Reward points are simple! Earn 1 Reward point per 1 dollar spent, then redeem your reward points during checkout. 50 points = $1.

How do I redeem Reward points?

You can redeem your Rewards points in the cart page or the checkout page. You can view your balance in your account page under "My Reward Points".

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, create an account and visit your account page, then chooce the "Gift Card" option.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus to select a category or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

Desktop:

To navigate this website, simply click on a category you might be interested inor enter a search term. Categories are located on the top of our site, you can click one, or hover over them to select a subcategory. You may also type a keyword into the SEARCH box to quickly find a specific product. Once on a category page or search result, you may narrow your search by choosing your year, manufacturer, or additional categories. If you have any trouble locating a product, feel free to contact customer service for assistance.

Mobile:

To navigate this website, simply click on a category you might be interested in or enter a search term. Categories are located on the side of our site after clicking the menu button (3 lines stacked on top of each other), you can click one to expand it and select the parent or a sub category. You may also type a keyword into the SEARCH box to quickly find a specific product. Once on a category page or search result, you may narrow your search by choosing your year, manufacturer, or additional categories. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, you can enter a "promo code" in the Cart page, or during the final stage of checkout when putting in your payment information.

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Additional Support

How do I contact you?

Please click "Contact Us" in the header of footer of our website to send an email to us, or see our company contact information in the footer to call or email us directly.

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